Each call center in Pakistan measures its average wait time, average call time and call resolution percentage. However, these traditional metrics reveal only a small piece of the customer service […]
Category: UC / PaBX / PBX
IP PaBX and VoIP, isn’t it same? What is the difference?
IP PaBx and VoIP I was in a meeting with one of my prospect client, he asked me a question that “Is there really any difference between IP PaBX and VoIP?” […]