UC / PaBX / PBX

How to improve customer experience using Voznet’s IP based contact center / call center!

Each call center in Pakistan measures its average wait time, average call time and call resolution percentage. However, these traditional metrics reveal only a small piece of the customer service puzzle. As the every other company is becoming increasingly customer-centric, every business requires a unique matrix of metrics to create a strategy for seamless customer …

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IP PaBX and VoIP, isn’t it same? What is the difference?

IP PaBx and VoIP I was in a meeting with one of my prospect client, he asked me a question that “Is there really any difference between IP PaBX and VoIP?” Though it wasn’t a new question to me because I have seen a lot of people getting confused by these two technical terms and it comes as …

IP PaBX and VoIP, isn’t it same? What is the difference? Read More »